General terms
GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE nelykoleva.com
I. SUBJECT
These general terms and conditions are intended to regulate the relations between Nelly Koleva Fashion EOOD, UIC 131577823, with registered office and address of management: Sofia 1606 Pencho Slaveykov Blvd. 10, ap.7, hereinafter referred to as SELLER, and customers referred to below BUYERS / BUYERS, on the e-commerce platform Nelly Koleva Fashion, hereinafter "Www.nelykoleva.com".
ІІ. SELLER DATA
Information according to the Electronic Commerce Act and the Consumer Protection Act:
Seller Name: Nelly Koleva Fashion Ltd.
Headquarters and address of management: Sofia 1606 Pencho Slaveykov Blvd. 10, ap.7
Address for exercising the activity and address for submitting complaints from users: Sofia 1606 Pencho Slaveykov Blvd. 10, ap.7
Correspondence details: nellykoleva_fashion@yahoo.com, phone: 00359888803755
Entry in public registers: UIC 131577823
Supervisors:
(1) Commission for Personal Data Protection
Address: Sofia, Prof. Tsvetan Lazarov ”№ 2,
tel .: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg.
(2) Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors,
tel .: 02/980 25 24
fax: 02/988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
Registration under the Value Added Tax Act 131577823
III. CHARACTERISTICS OF THE PLATFORM
Nelly Koleva Fashion is an e-commerce platform available on the Internet www.nelykoleva.com, through which Buyers have the opportunity to enter into contracts for the sale and delivery of goods offered by the Seller in the platform, including the following:
To register and create a profile for viewing the e-shop of the Seller and use the additional services to provide information;
To review the goods, their characteristics, prices and delivery conditions;
To conclude with the Seller contracts for purchase and sale and delivery of goods offered by the platform www.nelykoleva.com;
To make any payments in connection with the concluded contracts through the platform www.nelykoleva.com electronic means of payment.
To receive information about new goods offered by the Seller in the platform www.nelykoleva.com;
To make electronic statements in connection with the conclusion or execution of contracts with the Seller in the platform www.nelykoleva.com through the interface of the www.nelykoleva.com, available on the Internet;
To be informed about the rights arising from the law, mainly through the interface of the platform www.nelykoleva.com in Internet;
Exercise their right of withdrawal, where applicable, under the Consumer Protection Act.
The seller in the platform www.nelykoleva.com organizes the delivery of the goods and guarantees the rights of the Buyers, provided by law, within the framework of good faith, the criteria and conditions adopted in practice, consumer or commercial law.
Buyers conclude with the Seller in the platform www.nelykoleva.com contract for purchase and sale of goods, at the address www.nelykoleva.com The contract is concluded in Bulgarian and is stored in the database of the Seller in the platform.
Pursuant to the contract concluded with the Buyers for the purchase and sale of goods, the Seller in the platform www.nelykoleva.com undertakes to organize the delivery and transfer of ownership of the Buyer of the goods specified by him through the interface in the platform. Buyers have the right to correct errors in entering information no later than sending the statement of conclusion of the contract Seller in the platform www.nelykoleva.com.
Buyers pay the Seller on the platform www.nelykoleva.com remuneration for the delivered goods according to the conditions specified in the platform www.nelykoleva.com and these general terms and conditions. The remuneration is in the amount of the price announced on the platform www.nelykoleva.com.
The Buyer and the Seller in the platform www.nelykoleva.com agree that all statements between them in connection with the conclusion and execution of the contract of sale may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
It is assumed that the electronic statements made by the Buyers of the site are made by the persons specified in the data provided by the Buyer upon registration, if the Buyer has entered the appropriate username and password.
IV. ORDERS / PURCHASE REQUESTS
In order to receive the right to make valid orders for the purchase of the items offered through www.nelykoleva.com , it is necessary for the customer to register by filling in a registration form and to declare his consent to these General Terms and Conditions:
1. Registration
The client provides Nelly Koleva Fashion with the following information for the purposes of registration: name, surname and E-mail address. The client guarantees that the data he provides when filling in the registration form are true, complete and accurate. In case the Client provides incorrect and / or outdated data, Nelly Koleva Fashion has the right to stop immediately and without notice the maintenance of the Client's registration and access to his client profile. The client is fully responsible for the protection of his password, as well as for all actions performed by him or by a third party through its use.
2. Consent to the General Terms and Conditions
By ticking the box "I have read the terms and conditions and agree to them." and pressing the virtual button "Payment", the Client makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms, accepts them and undertakes to comply with them.
Nelly Koleva Fashion immediately confirms receipt of the statement of agreement with these general terms and conditions by sending a message to the e-mail of the Client.
Each purchase request from the Client through www.nelykoleva.com, based on these General Terms and Conditions, is submitted and executed in execution of the contract of sale between the parties. In case of a dispute whose will to be bound by the text of these General Terms and Conditions, the party to the contract shall be considered the person who has paid the price of the goods ordered for purchase.
3. Submitting an order / purchase request
An order / purchase request is submitted by the Client and the Client performs the following actions in succession:
1. The customer, after entering a valid username and password at the specified places on www.nelykoleva.com, presses the virtual button "Login" and gets access to the form for submitting orders for the purchase of goods offered through www.nelykoleva.com;
2. The customer determines the type and quantity of the goods and confirms the order by pressing the virtual button "Buy Now" against the product;
3. The customer enters delivery address information;
4. The customer chooses a delivery method;
5. The client chooses the method of payment;
6. The customer agrees with the general conditions and the return and exchange policy;
7. The request for purchase of goods through www.nelykoleva.com is considered made after pressing the button "Place an order".
In case of incomplete, incorrect or wrong address and / or telephone number when submitting the order / request, it is considered invalid and Nelly Koleva Fashion is not obliged to fulfill it.
4. Acceptance of the order / request
The purchase request is accepted by Nelly Koleva Fashion by sending a message to the e-mail address of the Client, with the following content: name, address of management, e-mail address and correspondence data of Nelly Koleva Fashion, as well as information about the type of the goods, its selling price, the value of postage or transport costs not included in the selling price and related to its delivery, the method of payment chosen by the Customer, the specified invoice data and delivery address.
The order takes effect between the parties after checking the availability of the goods ordered for purchase and after confirming its validity by sending a message to the e-mail address of the Customer or by confirming the phone number specified by the Customer.
To order a fabric, prior confirmation of its availability and the lengths required by the customer is required by prior contact by phone or email.
Each made in Website order is considered as a separate Distance contract concluded between The seller and Buyer. To avoid any doubts - The distance contract is considered concluded from the moment of sending the order to Buyer.
Despite the efforts of the team of Website efforts to maintain current stocks, The client agrees that differences between the stocks presented at the time of the order and the actual ones established after the order is placed are admissible. In case the stocks of one or more goods from one order have been exhausted, The seller undertakes to contact Buyer, through provided in Profile of the latter, data. Websites use officially provided by the manufacturer data on the color range of the goods offered in the catalog. The client agrees that differences in color between the delivered and ordered goods are permissible, given the fact that the colors shown in the photos depend on the computer configuration of the The client, as well as from his visual perceptions.
In cases where the ordered goods purchased with Bank Card, is subsequently found to be out of stock, the amount of the missing / missing items is refunded back to the used Bank Card.
5. Payments
Ordered through Website Goods can be paid as follows:
- cash on delivery, upon receipt of the order.
- with a debit / credit card at the virtual POS terminal of the Website.
All prices in the catalog of the website are in Bulgarian levs with VAT included.
The types of cards that are accepted at the Virtual POS terminal are the following: Visa, MasterCard; To avoid any doubts regarding the personal data of the Client - the Website does not store any information regarding the number and / or type of the card used for the transfer. The information in question is processed only by the server of the bank that provided the Virtual POS terminal.
6. Transport and Delivery
Goods purchased in The website is delivered to Buyer through a courier company Speedy AD .
The goods are sent to Buyer only after The seller has received confirmation of the order. After receiving confirmation from The Buyer, the Order is delivered to the delivery address specified by the customer within the following period:
- 1 to 3 working days for ordering scarves and fabrics.
- 3 to 10 working days for ordering clothes by size.
the following two delivery methods relate to receipts for Bulgaria.
For Orders, worth less than BGN 100.00 / hundred / BGN, The client uses the option Paid Delivery (delivery is at a price of BGN 6.00 / six / BGN).
For Orders, worth more than BGN 100.00 / hundred / BGN, The client uses the option Free Shipping.
Orders sent to the office will be kept in the courier's office for no longer than 10 / ten / days. After this period, The seller has the right to cancel The order, without explicit notification The client.
For Orders made to address The client is obliged to provide access and reception of The order. In case of The client not found at the specified address, The seller reserves the right to cancel The order or to leave it in the nearest office of the courier, as the goods will remain in the office, not longer than 10 / ten / days, after which The order is considered canceled and the goods are returned to The seller.
Orders placed separately will be delivered separately.
Nelly Koleva Fashion is not responsible for delays in shipments caused by weather conditions, international customs issues or other circumstances beyond the control of Nelly Koleva Fashion.
Please note that couriers do not deliver or accept shipments on the following Bulgarian holidays and / or non-working days resulting from them:
January 1; March 3; Easter; 1, 6, 24 May; 6, September 22; December 24, 25, 26 - Christmas.
Nelly Koleva Fashion does not guarantee the availability of the ordered items. In case of impossibility to fulfill its obligations, due to the fact that it does not have the goods ordered for purchase in stock and the impossibility of delivery by its suppliers. Within 24 (twenty four) hours after receiving the purchase order, the Customer is notified of the exhaustion of the goods by sending a message to the e-mail specified during registration or by phone. Nelly Koleva Fashion will refund the value of the ordered item (s) or will change the order at the request of the Customer.
Ordered through Website goods, are without the "Browse" option.
7. Cancellation of order and return of goods
For A customer who refused to pay Order, with cash on delivery, more than 2 / twice / times, The seller provides an opportunity to purchase goods, but only if The client pay for the goods through The virtual POS terminal. In case of The client refuse to pay The order thus, The seller has the right to cancel the said Order without explicit notice The client.
Refusal of Buyer from already confirmed Order is performed in the following order:
- Notification of your refusal of Order by calling the specified number in Contacts up to 1 (one) hour after its making.
- Notification of your refusal of Order by e-mail to the specified in Contacts up to 1 (one) hour after its making.
The buyer has the right to refuse The order if the integrity of the package and the goods contained in it are damaged during transportation. For the avoidance of doubt, in the event that the integrity of the packaging is compromised but no damage is done to the goods, The buyer has no right to invoke this clause.
Return of goods to The seller is carried out provided that the goods are in the same form in which they were received (with all labels belonging to them, without being torn and / or removed), as well as not treated with detergents (perfumes, detergents) etc.), contaminated, damaged or used. When returning the goods from the Buyer, the following documents are required, without which the goods cannot be returned:
- receipt for the product (s).
- the bill of lading of the courier company.
To avoid any doubts The buyer has the right to return the goods no later than The 14 - day period starting from the date of receipt of the The order defined in the Consumer Protection Act.
- The buyer has no right to return fabric due to the specifics of the fabric. Cutting is performed, which does not allow reuse of the used fabric.
- The buyer has no right to return an ordered garment according to its size or a garment that has been adjusted at the customer's request.
- The buyer has no right to return the mask!
The return of goods from Buyer to The seller is done by sending the goods, with Courier , at the address: Sofia, 1 Positano Blvd., Nelly Koelva boutique.
Upon return of the goods, transport costs are at the expense of Buyer. To avoid any doubts - the return of goods to The seller released at the expense of the latter, is considered a violation of these GTC. For the avoidance of any doubt - Goods returned in this way will be accepted by Seller, as the latter reserves the right to a refund of the amount of Client, to deduct the amount paid by him for the transport costs of returning the goods.
8. Refund of amount paid
In case of refusal on Order, refund paid by Buyer amount by bank card is carried out by The seller on the card from which the payment was made within 14 / fourteen / days from the date of the order.
In case of missing / missing items from Order, refund paid by Buyer amount by bank card is carried out by The seller only Bank transfer within 14 / fourteen / days from the date of the order.
The seller undertakes to refund the amount paid by Buyer amount within 14 / fourteen / days, as of the date of the requested by The buyer wishes to return the goods by providing a document certifying its return to The seller.
In case of The order was paid with a card through the Virtual POS terminal of On the website, the amount will be refunded to the card from which the payment was made.
In case of The order has been paid by cash on delivery, the amount will be refunded as specified by The client personal bank account in Bulgarian levs.
In connection with the previous, The seller is not responsible for wrong submitted bank account. The responsibility of The seller to refund an amount on a refused order, ends at the time of the bank transfer to the one indicated by The client account.
In cases when The buyer has requested an invoice from a legal entity, the latter receives a Credit Notice from The seller.