Return and Exchange
Cancellation of order and return of goods
For A customer who refused to pay Order, with cash on delivery, more than 2 / twice / times, The seller provides an opportunity to purchase goods, but only if The client pay for the goods through The virtual POS terminal. In case of The client refuse to pay The order thus, The seller has the right to cancel the said Order without explicit notice The client.
Refusal of Buyer from already confirmed Order is performed in the following order:
- Notification of your refusal of Order by calling the specified number in Contacts up to 1 (one) hour after its making.
- Notification of your refusal of Order by e-mail to the specified in Contacts up to 1 (one) hour after its making.
The buyer has the right to refuse The order if the integrity of the package and the goods contained in it are damaged during transportation. For the avoidance of doubt, in the event that the integrity of the packaging is compromised but no damage is done to the goods, The buyer has no right to invoke this clause.
Return of goods to The seller is carried out provided that the goods are in the same form in which they were received (with all labels belonging to them, without being torn and / or removed), as well as not treated with detergents (perfumes, detergents) etc.), contaminated, damaged or used. When returning the goods from the Buyer, the following documents are required, without which the goods cannot be returned:
- receipt for the product (s).
- the bill of lading of the courier company.
To avoid any doubts The buyer has the right to return the goods no later than The 14 - day period starting from the date of receipt of the The order defined in the Consumer Protection Act. The buyer is not entitled to:
- The buyer has no right to return fabric due to the specifics of the fabric. Cutting is performed, which does not allow reuse of the used fabric.
- The buyer has no right to return an ordered garment according to its size or a garment that has been adjusted at the customer's request.
- The buyer has no right to return the mask!
The return of goods from Buyer to The seller is done by sending the goods, with Courier , at the address: Sofia, 1 Positano Blvd.
Upon return of the goods, transport costs are at the expense of Buyer. To avoid any doubts - the return of goods to The seller released at the expense of the latter, is considered a violation of these GTC. For the avoidance of any doubt - Goods returned in this way will be accepted by Seller, as the latter reserves the right to a refund of the amount of Client, to deduct the amount paid by him for the transport costs of returning the goods.
Refund of amount paid
In case of refusal on Order, refund paid by Buyer amount by bank card is carried out by The seller on the card from which the payment was made within 14 / fourteen / days from the date of the order.
In case of missing / missing items from Order, refund paid by Buyer amount by bank card is carried out by The seller only Bank transfer within 14 / fourteen / days from the date of the order.
The seller undertakes to refund the amount paid by Buyer amount within 14 / fourteen / days, as of the date of the requested by The buyer wishes to return the goods by providing a document certifying its return to The seller.
In case of The order was paid with a card through the Virtual POS terminal of On the website, the amount will be refunded to the card from which the payment was made.
In case of The order has been paid by cash on delivery, the amount will be refunded as specified by The client personal bank account in Bulgarian levs.
In connection with the previous, The seller is not responsible for wrong submitted bank account. The responsibility of The seller to refund an amount on a refused order, ends at the time of the bank transfer to the one indicated by The client account.
In cases when The buyer has requested an invoice from a legal entity, the latter receives a Credit Notice from The seller.